All questions related to your profile and managing it

• How can I change my password? 421
• I play in several clubs, can I have a single login? 258
• I have a single account across several clubs, how do I choose which club to display? 191
• A family member wants to become a member, can I add them? 139
• How do I book for a family member? 8
• I've lost my password. How can I recover it? 229
• How do I change my profile photo and information? 19
• I have several accounts: how do I merge them into a single login? 14
• How do I change the site language? 8
• How do I set my personal access code? 5
• My data: download, leave the club, delete my account 22
• How do I become a club member online? 21

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 139
• Why are some cells pink on the board? 366
• How can I make a booking 945
• How can I book with a guest? 252
• How can I edit a booking? 206
• How can I delete a booking? 291
• All courts are occupied. Can I join the waiting list? 73
• What payment methods are available to me for a booking? 98
• How to create an open booking 55
• How to join an open match 38
• Where can I find the court access code (door code)? 11
• How do I withdraw from an open match? 18
• How do I view my booking history? 16
• How do I see the weekly schedule? 11
• How do I find and book at another club? 12

How do I register for a camp or a school?

• Sign up for a tennis lesson 103

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 13
• How do I pay for a booking with my wallet? 19
• How do I split the payment with my partner? 20
• How do I use my restaurant vouchers? 23
• How do I view and pay my invoices? 31
• How do I download my certificates? 25
• How do I send money from my wallet to another member? 18

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 16
• How do I join my club's WhatsApp groups? 15
• How do I take part in the Défi-Plugin (challenge tournament)? 28
• Défi-Plugin: I played without creating the match, how do I enter the score? 5

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 13
• How do I turn on dark mode? 7
• How do I install the Plugin.ch mobile app? 16
• How do I choose the notifications I receive on my phone? 17
• Where can I find the messages sent by my club? 5

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 4
• The administration home page 12

• Manage access 53
• Manage membership cards 31
• Manage clubhouse 11
• Manage restaurant credit 16
• Manage email sending 23
• Manage invoicing 21
• Manage member groups 27
• Manage registrations 24
• Manage special days 15
• Manage offers 25
• Manage online payments 19
• Manage billing regions 20
• Manage the club manager 23
• Manage challenge tournaments 10
• Manage RFID validation 18
• Manage general settings 32
• Setting up the accounts (general ledger) 14
• Configure EBICS: connect Plugin.ch to your bank 13
• Gate access log 18
• Manage multiple buildings 9

• Create a new court 20
• Manage court groups 36
• Manage booking periods 46
• Manage court usage 30
• List, edit, or delete a court 19
• Manage sports 12
• Close courts 17

• Create a new season 25
• Edit or delete a season 27
• Open the winter season by copying last season 12
• Link a sport to a season 9

• Manage recurrence authorizations 30
• Manage restrictions 20
• Manage subscription type 39
• Create booking prices: per session or per season 10
• Check rates with the rate grid 11
• Manage non-member and pay-as-you-go deductions 16
• Booking without a subscription: the guest subscription 4

• Create an item 34
• Assign an item to a member 30
• Edit or delete an item 23
• Delete an item assigned to a member 20
• Import linked items from Excel 11

• Display the member list 35
• Create a new member 38
• View a member's detailed information 24
• Display a member's operational data 19
• Manage member subscriptions 14
• Import member data 17
• Print member cards 19
• Print and export the member list 20
• Charge an item to a member or a group 25
• Link a member to a group 19
• Edit and delete a member 18
• Search for a member 6
• Managing duplicates: merging two profiles 22
• Managing units to be deducted: personalised hours and non-members 6
• Manage Swiss Tennis licenses 11
• Topping up a member's wallet 12
• Find and reactivate a removed member 10
• Issue a certificate for a member 15
• Managing families 7
• Handling erasure requests (GDPR) 19

• Add a new sponsor 19
• Invoice sponsors 11
• Re-invoice sponsors 11

• Assign and remove a role 17
• Roles and access: create and edit a role 29

• Gérer son école de tennis : la marche à suivre 15
• Activating the Lessons module 28
• Creating lesson items 33
• Create, edit, and delete a lesson 29
• Manage lesson groups 28
• Manage lesson enrollments 29
• Prerequisite 28
• Invoice and reminder texts 14
• Teachers' schedule 26
• Grouped payments of registrations (basket) 9
• Change the rate of a registration 10
• Copy a lesson for the next season 11
• Changements en cours de saison 16
• Cancel or make up a lesson 21
• Ce que fait le prof 9
• Prix, membres et non-membres 17
• Paiement en ligne et facturation 22
• N° AVS et export Jeunesse et Sport 17
• Questions fréquentes sur les cours 23
• Résoudre les conflits de planning 8
• Proposer des créneaux de préférence 12
• Placer les élèves automatiquement 10
• Envoyer son planning à un professeur 20
• Préparer le planning de la semaine 16
• Reprendre les groupes de la saison passée 13

• Complete management of equipment rental 44

• Find old invoice groups (archives) 22
• Invoice considerations and display 19
• Create invoices 20
• Send invoices by email 23
• Manage payment reminders 17
• Print invoices 26
• List and search invoices 20
• Edit and delete invoices 19
• Invoicing a membership fee or an item: what's the difference? 31
• Automatic reminders for e-mail invoices 7
• Keeping the accounts with the general ledger 8
• Manage family discounts 3
• Import accounts from Excel 11
• Carry an overpayment over to the next invoice 4
• How invoice dates are calculated 18
• Annuler une facture ou une ligne déjà comptabilisée 30
• Transit accounts for online payments 12
• Cancel a reminder and go back to the original invoice 18
• Invoicing guests (non-member hours) for the season 7

• List of bank payments 19
• Processing via bank files 21
• Process a manual payment 33

• Process installments 29

• Managing bookings in the schedule 59
• Configure and use open matches 28
• Manage the set times 25
• Create a promo code and use it 17
• Refund a fixed-hour session that was released and taken again 12
• Moving a booking and creating a recurrence in the schedule 19
• Creating and managing recurrences 17
• The weekly view and the all-sports view 11
• The cash journal and the history of a booking 16
• Manage cash register prices 9
• Offering items with a booking 9
• Deleted bookings and deletion records 15
• Replace a player on a fixed hour 17
• A fixed hour cannot be added: nothing is displayed 13

• Manage automatic emails 26
• Sending bulk emails 24
• Manage messages 35
• History of sent emails 18
• Writing an e-mail with the editor 6
• Birthday and inactive member e-mails 21

• Manage challenge tournaments 13

• Enable partner search 31

• The statistics dashboard 17
• Invoicing bookings from the statistics 11

• Access the program 18
• Booking by a member 37

• Creating and configuring a lesson 37
• Sign up for a tennis lesson 19
• Managing registrations (administrator) 25
• Managing groups and the schedule 23
• Tennis lesson invoicing 23
• Invoicing check and Youth and Sport export 9

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 15
• Adding and editing an employee 19
• Special cases: minor salary, young people, pensioners, LPP 7
• Running the monthly payroll 5
• Entering a compensated absence (army, maternity, illness, accident) 16
• The 13th salary and holidays for hourly employees 18
• Paying salaries and reconciling them with the bank 14
• Correcting an approved payslip 12
• Salary certificates and annual lists 14

You'll find all the questions about booking without an account

• How can I book if I don't have an account 852
• Where can I find available courts in my area? 113
• How can I edit/cancel my booking if I don't have an account? 142